Please read these notices carefully as your orders will be affected.
ALL hula hoops are now being sent via a local courier regardless of where you are based in the United Kingdom. This ensures contactless collection and delivery and allows us to adhere to social distancing guidelines.
2) Orders & Timing
All hoops will be dispatched to the courier on a Tuesday and a Friday. Orders must be with us at least 24 hours in advance to fit into these booked slots.Postage times are slower than normal. This is out of our control. You will receive an email once your order has been received and another when it has been dispatched. Please allow longer than usual 7 days for you hula hoop to be made by hand and posted as we adjust to new, safer ways of working. Please check your spam or junk emails before contacting us.
Your order may be delayed if we have to reorder stock and making supplies. You will be notified by email if this is the case. Please check your junk mail for our emails!
As mentioned previously, there may be delays to your order in the making or postage times.
Returns and exchanges are not possible at this time for safety reasons. A refund for the price of the hoop may only be issued if photographic proof can be provided of the fault with the product(s) within 30 days of our dispatch email being sent out. Postage and courier costs cannot be refunded.
We are taking every care to ensure that our hoops are made as safely as possible and adhering to Government guidelines on safety. We recommend that when your hula hoop arrives that you quarantine the parcel for 72 hours before opening it.
Please email us if you have any questions. Thank you and stay safe.